Airport Arrival Instructions
Posted on June 7, 2018
Airport Arrival Instructions
Los Angeles International Airport – LAX
For Shared Ride and Direct Non-Stop Reservations
Step 1: Exit the double doors outside the Baggage Claim Area.Step 2: Head upstairs to the Upper Departures/Ticketing Level. You can reach the upper level either by stair, escalator or elevator. All Shared Ride pickups must occur curbside on the Upper Departure/Ticketing Level at the “Ride Service” sign lettered A-F.
Step 3: At this time, if you have not received a phone call from us, please call our Dispatch Department at 1-800-733-8267 and select option 3 or our Vehicle Status Line at 1-310-464-0372.
Step 4: Provide the Dispatch Agent with your reservation number. The agent will check you in and provide the latest information regarding your reservation.
For Executive Sedan, Luxury SUV or Private Van reservations
Step 1: Exit the double doors outside of the Baggage Claim Area.Step 2: Go to the White Curb which is the loading and unloading Passenger area.
Step 3: At this time, if you have not received a phone call from us, please call our Dispatch Department at 1-800-733-8267 and select option 3 or our Vehicle Status Line at 1-310-464-0372.
Step 4: Provide the Dispatch Agent with your reservation number. The agent will check you in and provide the latest information regarding your reservation.
Ontario International Airport – ONT
Upon arriving at Ontario International Airport, first, collect all of your items from baggage claim. Then please exit the building from the easternmost baggage claim door. If you are facing the exit from inside the baggage claim area, the door to use is the one furthest to the right. Proceed to the Taxi Stand at the East end of the airport. Then call our dispatch department at 1-800-733-8267 and select option 3. Let the dispatcher know you have a reservation with PRIME TIME SHUTTLE. The representative will call in your van for your boarding.Burbank Airport – BUR
Upon arriving at Burbank Airport, first, collect all your baggage from Baggage Claim. Exit baggage claim and cross to the second island where you will find Shared ride shuttle pick up area. Then call our dispatch department at 1-800-733-8267 and select option 3. Let the dispatcher know you have a reservation with PRIME TIME SHUTTLE. The representative will call in your van for your boarding.Long Beach Airport – LGB
Upon arriving at Long Beach Airport, first, collect all your baggage from Baggage Claim. Call 1-800-RED-VANS, toll-free from any public phone, and press Option 3 when you hear the greeting. A PRIME TIME Shuttle agent will then direct you to your van.Orange County’s John Wayne Airport – SNA
Upon arriving at Orange County’s John Wayne Airport, first, collect all your baggage from Baggage Claim. Then proceed to the third island outside of the terminal. You will go right past the Cab & Courtesy Van pickup to meet with a John Wayne Airport coordinator. The coordinator will be wearing a YELLOW shirt and they will then direct you to your van.San Diego International Airport / Lindbergh Field – SAN
Our pickup instructions have changed for shared ride shuttle service at San Diego International Airport. If you are being picked up at San Diego Airport with one of our shuttles you will now be picked up from the “App-Enabled Rideshare Services” pick up areas.Terminal 1
If you are arriving at Terminal 1 you will use the skywalk located near the center of the terminal to cross over Airport Terminal Rd, and then follow the signs to the “App-Enabled Ride Shared Ride Services” pickup location in the Terminal 1 lot.
Terminal 2
If you are arriving at Terminal 2 you will use the pedestrian crosswalk into the Terminal 2 lot and follow the signs to the “App-Enabled Shared Ride Services” pick up location.
